Customer Experience Survey Step 1 of 5 20% Choose the option that best describes your job role. Nurse (LPN, ADN, RN, etc…) Caregiver/CNA Facility Administrator Regional Director of Operations Executive Leadership Resident/Family Please check all that apply to your role: RN LPN DON/Wellness Director Delegating Nurse None of the above apply to my role How many beds does your facility contain? 1-4 5-19 20-50 50+ What best represents your role? I am answering for one facility I am answering for multiple facilities What best describes your facility? Please check all that apply. CBRF AFH RCAC Residential Facility How satisfied are you with your overall experience with ALPS on a scale of 1-5, 5 being the highest?12345How satisfied are you with your interactions with each of the following ALPS departments on a scale from 1-5, with 5 being the highest level of satisfaction?12345Customer serviceClient relationsPharmacistsAfter-hours servicesDelivery personnel & delivery optionsResponsiveness to my/our needsRegular communication with ALPSPlease provide any additional comments that you would like to on the departments listed above. Please name at least one service ALPS offers that you appreciate the most.Is there a service provided by other pharmacies that you would like ALPS to provide? How likely are you to recommend ALPS to a friend or colleague? 1-5, 5 being highest12345Are you interested in further participation to help improve ALPS customer experience? If so, please enter your email address below and an ALPS team member will contact you. Any additional feedback that you’d like to share with the team?
